Service Dashboard review

Tickets

Tickets is an inbox: four in five tickets arrive by themselves, and the page's real job is clearing about forty at a time.

Dashboard

The Dashboard is the second most opened page, and it opens with an error on every load.

Venues

Venues is a directory of 245 where the work sits at 46: two of every three venue-page opens land on a staffed venue, and 147 venues were not opened once in three months.

Events

The schedule now answers one question first: who needs a technician. Before and after the redesign, with the numbers that drove it.

Design Requests

Design Requests is a kanban over twenty thousand imported rows, where most cards have no client and two thirds of the active ones are unassigned.

My Assignments

My Assignments is the technician's page, and the one card on it that matters shows the wrong time.